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Field Services

Cloud based management provides real time control of various processes of a Field Services Business. With intelligent and credible forecasts, the capacity of resources can be planned way in advance.

With our ongoing and relentless mobile service execution capabilities, we can help you design, deploy and refine business processes with ease for a mobile workforce. Our services can help you automate processes including work order management, shift management, job scheduling, invoicing, billing and asset management. We empower you to delight your customers at every moment of service.

Manage your field operation and drive revenue growth

We can work together to

  • Simplify business processes, perfect your service delivery process and enhance client satisfaction.
  • Ease operations and achieve visibility with efficient automation of processes.
  • Optimize service supply chain.
  • Ensure transparency between participating departments.

We can help you with

Workflow management

  • Automating workflow for Field Service tasks like downloading tasks, access to work orders, capturing time details, BOM for inventory used, invoicing, customer sign offs, and offline data access for continued work.
  • Slick and fast interface for scheduling, reviewing and reporting various activities. Provision to track complete service history.
  • Allocating task based on employee availability, competencies and location.
  • Integrating with third party Accounting Software such as QuickBooks.
  • Synchronizing field data with cloud backend for complete offline functionality.

Efficient Routing

  • Accessing driving directions in the field using GPS and Google Maps integration.
  • Employing the rightly ‘geo-located’ person at the required place at the right time, to maximize staff efficiency.
  • Increasing customers serviced per day with better route management by embracing mobility and powerful cloud applications.
  • Predictive routing to assign tasks automatically based on employee real time location.

Efficient Customer Outreach

  • Enabling field employees connect and collaborate for information sharing.
  • Helping Back Office Staff to control/assign/schedule tasks in real time with Field Staff.
  • Reacting in real time to handle low satisfaction customer situations with Alert Mechanisms & Automated Incident follow ups.
  • Enabling Employees to communicate with the customers and keep them informed about job status.
  • Sending alerts to customers before and after the appointments.

Offline Operations

  • Storing data in browser/application cache for offline functioning in areas with poor reception.
  • Data Synchronization between server & devices to streamline field staff functioning.

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